We’re looking for a Customer Support Specialist

What you’d be working on:

• Partner with our worldwide customers base to effectively resolve issues through live chat, email and virtual meetings
• Understand the business challenges of our customers, find gaps in their workflows and recommend ways to get most value out of using Outfunnel
• Become a valuable partner by educating customers on sales & marketing best practices and trends
• Operate and improve our customer success stack and documentation to ensure we have the right tools in place to operate efficiently
• Collaborate with marketing and product functions to ensure optimal onboarding and retention of customers

We’re looking for someone who:

• Is enthusiastic about marketing & sales with 2+ years of experience in either of these fields

• Enjoys relationship building and how it can drive the bottom-line

• Outstanding communication skills and native level command of spoken and written English language

• Familiarity with marketing & sales tools and is excited to use software to drive results

• Problem-solving mindset to understand customer needs and find the best solution

• Willing to work at odd hours (many of our customers are in US, which requires responding to customer enquiries during Europe evening time)

• Appreciates the (sometimes messy) collaborative and fast-paced startup work environment

• Previous experience in a customer success/support role is a plus

What we offer:

• A no-BS but fun company culture
• Opportunities to learn and grow
• A decent salary and an early-joiner package of stock options
• A chance to get to know Tallinn better if you don’t live here yet (working remotely in Europe is an option too)
• Seriously good people to work with (see below).

Like what you see?

Apply now and let’s talk.

(Please note that we’ve filled all positions for 2020 but you can still apply for a 2021 start.)