We’re looking for a Customer Support Specialist

What you’d be working on:

• Day-to-day communication with our worldwide customer base through chat, email and virtual meetings
• Understand the business challenges of our customers, find gaps in their workflows and recommend ways to get most value out of using Outfunnel
• Educate customers on sales & marketing best practices and trends
• Operate and improve our customer success stack and documentation to ensure we have the right tools in place to operate efficiently
• Collaborate with marketing and product functions to ensure optimal onboarding and retention of customers

We’re looking for someone who:

• Is enthusiastic about marketing & sales with 2+ years of experience in either of these fields

• Enjoys relationship building and how it can drive the bottom-line

• Outstanding communication skills and native level command of spoken and written English language

• Familiarity with marketing & sales tools and is excited to use software to drive results

• Problem-solving mindset to understand customer needs and find the best solution

• Willing to work at odd hours (many of our customers are in US, which requires responding to customer enquiries during Europe evening time)

• Appreciates the (sometimes messy) collaborative and fast-paced startup work environment

• Previous experience in a customer success/support role is a plus

What we offer:

• A no-BS but fun company culture
• Opportunities to learn and grow
• A decent salary and an early-joiner package of stock options
• A chance to get to know Tallinn better if you don’t live here yet (working remotely in Europe is an option too)
• Seriously good people to work with (see below).

Like what you see?

Apply now and let’s talk.