We’re looking for a Customer Support Specialist

Outfunnel is a fresh fast-growing software startup. We have the traction, the funds, the experience and the ambition to build a remarkable marketing tool and a great company. We’ve made it our mission to help customers align their sales & marketing and we’re looking for a Customer Support Specialist to keep delivering on that promise.

What you’d be working on:

  • Partner with our worldwide customers base to effectively resolve issues through live chat, email and virtual meetings
  • Understand the business challenges of our customers, find gaps in their workflows and recommend ways to get most value out of using Outfunnel
  • Become a valuable partner by educating customers on sales & marketing best practices and trends
  • Operate and improve our customer success stack and documentation to ensure we have the right tools in place to operate efficiently
  • Collaborate with marketing and product functions to ensure optimal onboarding and retention of customers

We’re looking for someone who:

  • Is enthusiastic about marketing & sales with 2+ years of experience in either of these fields

  • Enjoys relationship building and how it can drive the bottom-line

  • Outstanding communication skills and native level command of spoken and written English language

  • Familiarity with marketing & sales tools and is excited to use software to drive results

  • Problem-solving mindset to understand customer needs and find the best solution

  • Willing to work at odd hours (many of our customers are in US, which requires responding to customer enquiries during Europe evening time)

  • Appreciates the (sometimes messy) collaborative and fast-paced startup work environment

  • Previous experience in a customer success/support role is a plus

What we offer:

  • A no-BS but fun company culture
  • Opportunities to learn and grow
  • A decent salary and an early-joiner package of stock options
  • A chance to get to know Tallinn better if you don’t live here yet (working remotely in Europe is an option too)
  • Seriously good people to work with (see below).

Meet the founders

Andrus Purde

Andrus Purde

15+ years of global marketing. Skype, Pipedrive, et al

Andris Reinman

Andris Reinman

10+ years of scalable software. Pipedrive, Nodemailer, Zone, et al

Markus Leming

Markus Leming

5+ years at the intersection of sales & marketing. The Next Web, et al

Like what you see?

Apply now and let’s talk.

(Please note that we’ve filled all positions for 2020 but you can still apply for a 2021 start.)