Having some difficulties getting Outfunnel to work for you? Don’t worry – we’ll walk you through it and help you get everything in order.
Here are some of the reasons why Outfunnel might not be working as expected:
My Outfunnel account is not syncing any data (or a specific contact) from Pipedrive to Mailchimp
Data sync is scheduled but not yet completed. Outfunnel is not (yet) real-time but runs automations every 4 hours or so. That said, you can force a sync any time when you click on the name of the Automation in Outfunnel and then click “Sync now”.
- Email field is incorrect. Mailchimp API rejects any contacts with a missing or erroneous email address.
Field requirements on Mailchimp side. If Mailchimp has been configured to require certain fields filled, and the corresponding fields are empty in Pipedrive, MailChimp API rejects these contacts.
Damaged data connections. Finally, sometimes making changes to fields or contents of fields that are synced via Outfunnel on the MailChimp end may result in partially disabling Outfunnel automations.
- Contact has been deleted. After you delete and remove a contact from a Mailchimp list, you won’t be able to add them back to the same list. The solution is to subscribe this contact to a new list.
My Outfunnel account is not syncing any data from Mailchimp to Pipedrive
No Pipedrive to Mailchimp connection. Currently, Outfunnel only records email data and web visits for these Mailchimp contacts that have been synced to Mailchimp from Pipedrive with Outfunnel. This means you need to first create an automation from Pipedrive to Mailchimp. See here for a guide on how to do that.Pro tip: We recommend that you first collate your whole contact list (Pipedrive + Mailchimp) into Pipedrive and sync the all contacts, or a selection you define with Pipedrive filters, into Mailchimp with Outfunnel.
Different target lists. The targeted newsletter list in the Pipedrive to Mailchimp automation needs to match with the target list in the Mailchimp to Pipedrive automation. You can adjust that by logging into your account.
I have installed the website tracking code but I am not seeing any web visits
e-Commerce link tracking not enabled. Outfunnel uses MailChimp’s e-commerce link tracking to match email addresses to website visitors. This means that you need to tick “e-commerce link tracking” on the Mailchimp campaign every time you send out a newsletter
No newsletters sent. We can track the leads once you’ve sent out a newsletter
No Pipedrive to Mailchimp and Mailchimp to Pipedrive automation. We can only store website visits on your Pipedrive contacts once you’ve created a two-way sync between Pipedrive and Mailchimp. See here for a guide on how to do that.
Couldn’t find a solution? Contact us at firstname.lastname@example.org and we’ll help you out.